Withdrawal information

Consumers have a fourteen-day right to cancel.

Cancellation policy

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period expires fourteen days after the day on which you, or a third party nominated by you who is not the carrier, take possession of the goods.

To exercise your right to cancel, you must inform us (Parmorcan®, Bleifeld 77, 51503 Rösrath, Germany, info@parmorcan.de, telephone: +49 1775406749) of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model cancellation form, but this is not obligatory. You can also exercise your right to cancel online at https://www.parmorcan.de/en/. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (e.g. by email), including information about the content of your cancellation statement and the date and time it was received. You can also complete and submit the model cancellation form or another unequivocal statement electronically on our website https://www.parmorcan.de/en/widerrufsbelehrung. If you use this option, we will promptly send you an acknowledgement of receipt of your cancellation (e.g. by email).

To meet the cancellation deadline, it is sufficient to send your communication concerning your exercise of the right to cancel before the cancellation period expires.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days after the day on which we are informed of your decision to cancel this contract. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent the goods back, whichever is earlier.

You must send back or hand over the goods to us without undue delay and, in any event, no later than fourteen days after the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods back before the fourteen-day period expires. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

The right to cancel does not apply to the following contracts:

• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Model cancellation form

(If you wish to cancel the contract, please complete and return this form.)

– To Parmorcan®, Bleifeld 77, 51503 Rösrath, Germany, info@parmorcan.de

– I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract for the sale of the following
goods (*)/for the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

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Alternatively, you can also give notice of cancellation electronically using the cancellation function provided on our website. This is available through the cancellation link included in the order confirmation and through the cancellation page on our website.

After submitting your electronic cancellation, you will promptly receive an acknowledgement of receipt of your cancellation statement on a durable medium, for example by email.

To meet the cancellation deadline, it is sufficient to send your statement concerning your exercise of the right to cancel before the cancellation period expires.

Cancellation policy for online consultations

The following policy applies to paid online consultations booked by consumers through distance selling.

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period expires fourteen days after the day on which the contract is concluded.

To exercise your right to cancel, you must inform us (Parmorcan®, proprietor Dipl.-Chem. Mohammad Reza Talebnasab, Bleifeld 77, 51503 Rösrath, Germany, info@parmorcan.de, telephone: +49 1775406749) of your decision to cancel this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the attached model cancellation form, but this is not obligatory.

You can also exercise your right to cancel online at https://www.parmorcan.de/en/widerruf. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium, for example by email, including information about the content of your cancellation statement and the date and time it was received.

To meet the cancellation deadline, it is sufficient to send your communication concerning your exercise of the right to cancel before the cancellation period expires.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days after the day on which we are informed of your decision to cancel this contract. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested that services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of services already provided up to the time you inform us of your exercise of the right to cancel this contract, compared with the full scope of services provided for in the contract.

Notice on early expiry of the right to cancel

For a paid consultation contract, the right to cancel expires once the service has been fully performed, provided that, before performance begins, you expressly agreed that we could begin the service before the cancellation period expired and acknowledged that you would lose your right to cancel once the contract was fully performed. Merely booking an appointment or starting the consultation does not, on its own, cause this right to expire.

Model cancellation form

If you wish to cancel the contract, you may complete this form and return it to us. Use of this form is not obligatory.

To Parmorcan®, proprietor Dipl.-Chem. Mohammad Reza Talebnasab, Bleifeld 77, 51503 Rösrath, Germany, info@parmorcan.de

I/We hereby give notice that I/we cancel my/our contract for the following service: …
Booked on: …
Booking number, if available: …
Name of consumer(s): …
Address of consumer(s): …
Signature (only if notified on paper): …
Date: …